Accessibility Statement

NEU Home Services is committed to ensuring our website is accessible to everyone, including people with disabilities. We believe every visitor should be able to check their ZIP code, ask a question, and request an estimate regardless of ability or the technology they use to browse the web. Accessibility is not a compliance checkbox for us, it is an ongoing commitment to inclusive design.

Our Commitment

We actively work to remove barriers on our website and are committed to continuous improvement as accessibility standards and assistive technologies evolve. This statement explains what we have implemented, where we currently fall short, and how to reach us if something on the site is not working for you.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA and to comply with the Americans with Disabilities Act (ADA). We are currently at partial conformance: some parts of our website do not yet fully meet the standard, and we are actively working to close known gaps, including some color-contrast issues we are in the process of correcting.

• Standard: WCAG 2.1
• Target level: Level AA, partial conformance today
• Legislation: Americans with Disabilities Act (ADA)

Technical Specifications

Our website relies on the following technologies for conformance:

• HTML5 with semantic markup
• CSS3 for visual presentation
• JavaScript for interactive components, including the ZIP-check and quote form, with graceful degradation when scripts fail to load
• ARIA (Accessible Rich Internet Applications) attributes where appropriate

We test for compatibility with the following assistive technologies and browsers:

• Screen readers, including NVDA and VoiceOver
• Keyboard-only navigation
• Current versions of Chrome, Firefox, Safari, and Edge
• Browser zoom and text resize up to 200%

Known Limitations

Despite our best efforts, some content may not yet fully meet accessibility standards. Known limitations include:

• Third-party scripts. Analytics, consent, and fraud-prevention scripts embedded on our pages are provided by outside vendors. We do not control their accessibility implementation. If one of these components is blocking you from completing a request, contact us directly using the details below.
• Animated elements. Some pages use motion, such as a step-by-step quote form and scroll effects. We support the prefers-reduced-motion setting: if you have reduced motion enabled in your operating system, our pages skip these animations.
• Color contrast. We have identified specific color combinations that fall short of WCAG AA contrast minimums and are actively correcting them.

Accessibility Features

The following accessibility features are currently implemented on our website.

Navigation and structure:

• Logical heading hierarchy on every page
• Descriptive page titles and meta descriptions
• Consistent, predictable navigation and footer across pages

Keyboard and interaction:

• Interactive elements, including the quote form and FAQ accordions, are operable by keyboard
• Visible focus indicators on focusable elements
• No keyboard traps: you can navigate freely with Tab and Shift+Tab

Forms:

• All form inputs have associated labels
• Error messages are descriptive and shown next to the relevant field
• A hidden field used only to catch automated bots plays no role in normal use of the form

Motion and media:

• prefers-reduced-motion is respected across the site
• No auto-playing audio or video content

Feedback and Contact

We welcome feedback on the accessibility of our website. If you experience any accessibility barrier, please contact us:

We aim to respond to accessibility-related inquiries within 2 business days. If a specific page or feature is inaccessible to you, we will work to provide an accessible alternative promptly, such as completing your request over email or phone instead.

Formal Complaints

If you are not satisfied with our response to your accessibility feedback, you may contact the relevant enforcement body:

• U.S. Department of Justice, Civil Rights Division: www.ada.gov
• U.S. Access Board: www.access-board.gov

Assessment Approach

NEU Home Services assesses the accessibility of our website through:

• Self-evaluation: internal review against WCAG 2.1 success criteria during development
• Automated testing: automated accessibility tools to catch common issues
• Manual testing: keyboard navigation and screen reader testing
• User feedback: ongoing review of accessibility feedback we receive

We review and update this statement at least once a year, or whenever we make a significant change to the website.